Common Questions & Answers
Q: What is your 100% satisfaction guarantee?
A: We're not happy unless you're happy - If for any reason you're not happy with our products or service, we promise to make things right. Just send us a message with details and we'll take care of you.
Q: Are your products made in the United States?
A: Yes - 100% of our products are made in the USA with FDA approved ingredients in certified GMP labs!
Q: How fast will I get my order?
A: Orders are immediately/electronically dispatched to the fulfillment warehouse where your order will be shipped within 24 hours. On average you should expect to receive your package in 3-5 business days.
Q: Will my order be fresh?
A: Every product we sell was created by us so we're able to deliver them to you shortly after they're manufactured. We guarantee your order will be fresh with plenty of time left before the expiration date.
Q: Can I cancel or refund my order?
A: You can cancel your order if it has not already been marked as shipped/fulfilled (you will usually receive an email when this has occurred). If you decide you want to return the product, you will be given a 100% refund. Please email us for the return shipping address. Make sure the product has not been opened or damaged and email a tracking number (for verification) to: Returns@ElevateRecovery.com
Q: Do you ship outside the United States?
A: We now ship all of our products worldwide! Just place an order and select your country. We charge a standard fee of $14.95 for international orders which is the average cost for us to send orders outside the United States.
Q: Are your products shipped discreetly?
A: Yes, we respect your privacy and the package will in no way show or indicate what is inside. The package will be a plain envelope or box.
Q: Is it possible to buy your supplements wholesale?
A: We only provide wholesale products to stores that sell locally (with brick and mortar locations) who do not sell online. Please contact us if you're interested with a description of your business operation. Also provide the products and quantities you are interested in.
Q: How long has Elevate Recovery Supplements been in business?
A: We were founded in 2012 with the mission to deliver the most cutting edge and innovative supplements on the planet – using all natural formulas that leverage only the highest quality FDA approved ingredients. Our supplements are consistently sold fresh and are always manufactured in certified GMP labs in the USA – we’ve never wavered from that commitment, and we never will.
Q: I am a product distributor, how can we do business?
A: If you are a distributor that services 5 or more vendors, please contact Distribution@ElevateRecovery.com with a brief description of your operation and we will get back to you promptly by email.
If you have additional questions please use the contact form: Contact Us